At Feline Skinscience, we believe in transparency and efficiency. Below, you’ll find all the essential information about our shipping process to ensure a seamless shopping experience.
Order Processing, Shipping, and Delivery Times
Our average delivery times are as follows:
- Order Cut-Off Time: Orders placed before 23:00 CET are processed within 1-2 business days.
- Processing Time: 1-2 business days (Monday to Friday).
- Shipping Time: 3-6 business days.
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Estimated Total Delivery Time:
- United Kingdom: 4-8 business days.
- Ireland: 4-8 business days.
- Deliveries take place from Monday to Friday.
Shipping Information
- Shipping Methods: We ship via PostNL, DHL, and FedEx for fast and reliable delivery.
- Shipping Costs: No hidden fees – the price you see at checkout is the final cost.
- Shipping Address: Orders are shipped to the address provided at checkout. Please verify your details before completing your order.
Order Tracking
- Tracking Information: Once your order is shipped, you will receive a tracking number to monitor your shipment in real time. Please note that it may take some time for the Track & Trace status to be updated.
- User-Friendly Status Check: Easily check your order status through our website with simple instructions.
Changes to Your Order
If you need to modify your order, contact us at info@feline-skinscience.com as soon as possible. Please note that once an order has been shipped, changes are no longer possible.
Lost or Delayed Shipments
If your package is lost or delayed, please reach out to us immediately at info@feline-skinscience.com. Our team will assist you promptly.
Returns & Exchanges
- Return Policy: You can return your order within 60 days of receiving it.
- Return Shipping Costs: The customer is responsible for return shipping fees.
- Missing Items: If any items are missing from your order, contact us immediately at info@feline-skinscience.com, and we will resolve the issue as quickly as possible.
Cancellations
- Deadline: Orders can be canceled as long as they have not yet been processed or shipped.
- Procedure: Email us your order details at info@feline-skinscience.com.
- Refund: If the cancellation is successful, we will refund the full amount according to our return and refund policy.
Incorrect Shipping Address
Please check your shipping address carefully before finalizing your order. Feline Skinscience is not responsible for orders sent to an incorrect address. If you notice an error, contact us immediately at info@feline-skinscience.com. Address changes may be limited after shipment and could incur additional fees.
By placing an order with Feline Skinscience, you agree to the terms outlined in this shipping policy.
Contact
We’re happy to assist with any questions or concerns:
E-mail: info@feline-skinscience.com
Store Name: Féline Skinscience
Address: Godebaldkwartier 54, 3511 DX Utrecht, Netherlands
Company Name: Féline Skinscience
Company number: 87034276
VAT number: NL004124746B35
Thank you for choosing Feline Skinscience! We look forward to providing you with an exceptional shopping experience.